Air Ambulance 1 - Houston, Texas

Mama 2hre

My man had a stroke while we were vacationing in Mexico. He received decent emergency care in Mexico yet I was eager to get him home for rest, recuperation and rehab. Air Ambulance 1 was FANTASTIC! Both Ronan and Rusty were calm guides in the midst of my world of chaos and concern. On the day of the flight, we were transferred to the airport by a very knowledgeable team of medics. At the airport we were greeted by two pilots and two flight medics who kept both myself and my man calm. They monitored his vitals through the entire flight. As reading changed they acted accordingly to keep him safe and comfortable. Absolutely FANTASTIC organization!!!!

N999JA Citation

I highly recommend Air Ambulance 1 if you are ever in a situation where you need urgent medical transportation. They handled everything and even made sure we had sandwiches on board for the flight home. They made a rough time bearable by doing all of the heavy lifting in arranging the medical transport!!

They are AMAZING!!!!!

Bill Nelson

Due to an auto accident, she spent the entire vacation plus a few days in the hospital on St Thomas, USVI. When the Air Ambulance 1 crew arrived, it was as if the military had taken over; absolute goal with absolute professionalism, determination and efficiency. She was comfortable from the moment they took control thru the transfer to the facility in Texas. If an air ambulance service is needed, this is the one.

Lesley

My father would not be alive today if it were not for Air Ambulance 1. The Air Ambulance 1 team is extremely professional, prompt, responsive, and knowledgeable. My father's hometown medical team in South Texas had essentially given up, so my family and I decided that we had to move him to Houston if he were going to have any chance of survival. We had never used an air ambulance service before and called 8 different companies that had strong reviews and ratings online to get quotes. We were blown away by the Air Ambulance 1 team. There was no comparison. Not only were they consummate professionals in terms of transporting my father safely and with stellar medical expertise, but they also actually cared about my father and the stress all of us were under. They were comforting and patient with us. They took time to answer all of our questions, keep us abreast of the flight progress, landing, arrival at Houston hospital, etc. They were also competitively priced and offered an excellent value for the high quality of service and attention they offered. Director Ronen Wachman was an absolute pleasure to work with. I have been recommending this company to all of my friends and family, and if--God forbid--we are ever in a dire situation like this again, I would absolutely use Air Ambulance 1 again.

Karen Zelin

Thank you for running a fantastic business. Thank you for the care you gave my son in transporting him across the county to get the medical attention he needed. Your whole team was wonderful--from the office arrangements to the flights and all the communications.
We honestly hope that we never have to call you again. Nonetheless, it’s so good to know you are out there doing good work and helping people when we are so vulnerable and need the care of medical transport. Thank you deeply.

David Venable

We had to have my dad flown from Kansas to Houston a little over a year ago. It was an emergency situation, so we didn't have a lot of time to research companies but chose Air Ambulance 1. The ONLY reason they are getting 2 stars is because the actual flight was good. Everything went smooth and my dad was well taken care of.
Now, the bad. First, we had to pay every penny UP Front. Even though dad was covered by Medicare plus supplemental insurance. It was a fiasco for them to get the payment method correct plus they charged us over $300.00 for paying with a debit card.
My dad passed not long after and we discovered that Air Ambulance 1 also filed with Medicare to get paid for the flight that we Already paid 100% for. Between dealing with Medicare and AA1 we've finally been told by AA1 that we will be refunded what Medicare paid them. Now is the really screwed part. They are charging us $750.00 to refund us the overpayment! Apparently, it's in the contract we originally signed to have dad flown here. Of course, as I said, it was an emergency situation, so we didn't read every line of the contract. So AA1 gets to basically screw us out of $750.00.
Their customer service isn't great either. My wife has spoken to several reps there and while some have been nice, others have been flat out rude. I called today and the rep I spoke with was nice and while he agreed that being charged $750 wasn't right, he couldn't do anything about it.
The email about the fee came from Albert Ohayon
VP Business Director / Coordinator
Of course, there's no way to contact him, he hides behind the customer service reps instead.
Just be warned, if you use AA1 you may get screwed out of $$$

David Lees

From the outset the Team at Air Ambulance 1 did all they could to facilitate my request. Mr. Wachman stayed in contact and answered every question. When unavailable, other members of the Team stepped in to work with us (weekend questions were welcomed and answered by Sean). On arrival, the crew on the aircraft spoke with us and made certain we were able to see mom as soon as it was safe. A very professional and caring Team. Thank you, everyone at Air Ambulance 1, for taking care of mom and for bringing her home

Jose Navarro

They were great. Made the process very easy and whatever issues came up they were able to handle. They were able to move the patient very fast, we are talking Africa to Miami. I am very glad I picked them. I highly recommend them.